Message from CEO Re: COVID-19
Jaime Russell | Mar 19, 2020
Dear Valued Alta Vista Member,
Recent concerns relating to the COVID-19 (coronavirus) has appropriately generated significant public attention and changes in guidelines prescribed by health officials such as the Center for Disease Control (CDC) and World Health Organization (WHO). As we monitor the impact and uncertainty of this virus, clear and concise communication is vital. The safety, wellbeing and continual personal and professional support of the people we work with and serve is of the utmost importance to all of us at Alta Vista Credit Union. For these reasons, we want to communicate that we have implemented our safety and continuity plans.
Currently, Alta Vista’s offices remain open with no immediate concerns. Throughout the years, Alta Vista has put in place plans, processes and safeguards to allow us to maintain business as usual under a wide array of situations. We expanded our technology capacity to ensure all employees can securely access our networks remotely, if and when necessary. Rest assured, Alta Vista is fully capable and committed to providing our members access, assistance and support for all their needs and financial services.
We want to emphasize again that Alta Vista is actively monitoring all aspects of this current situation and will quickly communicate any updates or changes that may be necessary. Our hearts go out to all those affected and we hope all is well with your families. During trying times, proactive, two-way communication is critical, along with creative solutions. If we need to make adjustments in how we service your financial needs, we are committed to doing everything we can to make certain you get what you need. Please do not hesitate to reach out to us if you have any questions, concerns or are in need of any help or assistance. Be safe and be well,